We hope you love your Blancs Teeth order. However, if you decide it isn’t right for you, you may request a return in accordance with the conditions below.

  • Your return request must be submitted within 30 days of the original purchase date
  • For hygiene and safety reasons, products must remain completely unused, unopened and in their original packaging, with any protective seals still intact
  • To begin a return, contact our Customer Support team and provide your order number, proof of purchase and clear photographs showing the condition of the products
  • Products must not be sent back until your return has been reviewed and approved by our Customer Support team
  • Once approved, our team will provide the correct return instructions and warehouse address. Returns sent without approval or to an incorrect address may be delayed or refused
  • Customers are responsible for the cost of returning unwanted products. We do not currently provide prepaid return labels
  • We strongly recommend using a tracked delivery service and keeping your postage receipt until your return has been completed
  • Please send the return tracking number to our Customer Support team so we can follow the parcel’s progress
  • Blancs Teeth cannot accept responsibility for returned parcels that are lost, damaged or delivered to the wrong address while in transit
  • Any free gifts, promotional products or complimentary items included with the original order must also be returned, unused and unopened, where required
  • Products purchased from another retailer or third-party marketplace must be returned directly to the original seller and cannot be processed by Blancs Teeth
  • Once your parcel arrives, our warehouse team will inspect the returned products to confirm that they meet the conditions of this policy
  • If approved following inspection, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the funds
  • Under our extended 30-day change-of-mind policy, original delivery charges are not refundable. This does not affect any delivery-cost refund you may be legally entitled to during the statutory cancellation period
  • If your order arrives damaged, faulty or incorrect, please contact Customer Support as soon as possible and include photographs of the product and packaging. Do not return the item until our team has provided instructions
  • Nothing in this Returns Policy limits or removes your statutory consumer rights